The owners of Bio-Trauma 911, Inc., together with its management team and technicians, are committed to completing each job with the highest degree of integrity, honesty and professionalism. We make you this promise!
If for any reason you are unhappy or dissatisfied with the work we perform, and we find your concern legitimate, we will make every effort, at our expense, to rectify the situation. If we are unable to rectify the situation to your satisfaction, we will refund all or part of the expense you incurred. We make you this promise!
Furthermore, you will never be overcharged for the services we render. Not only does Bio-Trauma 911, Inc. offer the most competitive rates in the industry, but we will refund to you any portion of your payment that was not needed. Our technicians will make every effort to finish a job as quickly and as efficiently as they can. Therefore, if we estimate a job will take twelve hours and you've paid in advance, yet the job only took ten hours, we will refund to you immediately the difference. We will not make an attempt to justify or "fudge" our records in an attempt to keep what is rightfully yours. We make you this promise!
Should you have any questions regarding our customer support or what you can expect from Bio-Trauma 911, Inc., please contact Martha Lenz at 1-800-759-6960.
The Bio-Trauma 911 Crime Scene Cleanup Training Course is only offered in Indianapolis, Indiana. Our course is open to both individuals and businesses located in the continental United States and abroad.
Participating students will be welcomed to a learning environment that has been structured to promote a solid understanding of the crime scene cleanup process. During the classroom portion of our training course, students will be provided with several manuals, materials on CD and offered refreshments. During the dynamic hands-on portion, students simply walk next door to our training suite, complete with several mock crime & trauma scene scenarios.
Students will stay in a hotel close to the training facility and will receive a complimentary ride to and from the hotel for training participation when needed. In addition, students who require assistance will be picked up at the airport or bus terminal and returned for their departing flight or bus trip.
To learn more, click Crime Scene Cleanup Training Course
We only offer our training course in the State of Indiana. Since half of our course is "hands-on" in a simulated biohazard environment, it is not feasible for us to recreate the training environment outside of our office complex. Food and lodging in Indianapolis is very affordable. While many of our students fly into Indianapolis, most drive.
If insurance is involved, we typically collect the deductible (typically between $500-$1,000) up front. If insurance is not involved, we typically receive 1/2 of the estimate in advance from a home owner or financially responsible party. We typically bill a business or insurance company for the full amount, net 21. Down payments are not typically required from a business or insurance company, however this is handled on a case by case basis.
Yes we welcome anyone or any business entity or agency in need of biohazard remediation services.
PLEASE, if you or your family think you may be in need of a company to assist in the removal of blood and/or bodily fluids, but are not sure what services you may need, please don't feel like you have to search this entire website. Please pick up a phone and call us toll free at 1-800-759-6960. Ask for Martha Lenz, Steve Hanna or Josh Elizondo. Any of these individuals can walk you through the steps you need to take to alleviate your problem or situation.
You will not be charged for asking us for help. If we are unable to help with your situation, we will try to put you in touch with a reputable company or individual that may be able to better assist you.
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